Terms of Service

Acceptance of Terms

Welcome to Flottix. These Terms of Service ("Terms") constitute a legally binding agreement between you (either an individual or entity, referred to as "you," "your," or "Customer") and Flottix, Inc. ("Flottix," "we," "our," or "us") governing your access to and use of the Flottix IT asset management platform, including any associated websites, applications, and services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case "you" or "Customer" shall refer to such entity.

Service Description

Flottix provides a cloud-based IT asset management platform that enables organizations to:

• Track and manage hardware assets, software licenses, and consumables
• Assign assets to users, locations, and departments
• Conduct inventory audits and generate reports
• Manage software license compliance
• Access the Service via web browser and API integrations
• Store and organize asset-related documentation

The specific features available to you depend on your subscription plan. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

Account Registration

Account Creation

To use the Service, you must create an account by providing accurate and complete information. You agree to:

• Provide truthful, accurate, and current registration information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

Account Security

You are responsible for maintaining the security of your account credentials. We recommend enabling multi-factor authentication when available. You agree not to share your account credentials with any third party.

Authorized Users

Depending on your subscription plan, you may invite additional users to access the Service under your account. You are responsible for:

• Ensuring authorized users comply with these Terms
• Managing user access permissions appropriately
• Promptly removing access for users who should no longer have it
• All activities performed by users under your account

Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable local, state, national, or international law or regulation
• Infringe upon the intellectual property rights of others
• Upload or transmit viruses, malware, or other malicious code
• Attempt to gain unauthorized access to any part of the Service or its systems
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to store or transmit illegal content
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated systems to access the Service beyond approved API limits
• Resell, sublicense, or redistribute the Service without authorization
• Use the Service in any way that could harm minors
• Impersonate any person or entity or misrepresent your affiliation

We reserve the right to investigate and take appropriate action against anyone who violates this policy, including removing content, suspending accounts, and reporting to law enforcement.

Payment Terms

Subscription Plans

The Service is offered through various subscription plans with different features and pricing. Current pricing and plan details are available on our Pricing page.

Billing

• Monthly Plans: Billed monthly on the anniversary of your subscription start date
• Annual Plans: Billed annually in advance at the standard rate
• Payment Methods: We accept major credit cards and other payment methods as displayed at checkout
• Currency: All prices are in US Dollars unless otherwise specified

Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method on file for all applicable fees.

Price Changes

We may change our prices at any time. For existing customers, price changes will take effect at the start of your next billing cycle. We will provide at least 30 days' notice of any price increases.

Taxes

Prices do not include applicable taxes. You are responsible for paying all taxes associated with your use of the Service, except for taxes based on our net income.

Late Payment

If payment fails or is not received, we may suspend your access to the Service until payment is received. Accounts with overdue balances may be subject to late fees or collection actions.

Free Trial

We offer a 7-day free trial for new customers to evaluate the Service. Trial terms:

• Duration: 7 days from account creation
• Payment Information: A valid payment method is required to start the trial
• Features: Full access to the Professional plan features during the trial period
• Data: All data entered during the trial is retained if you convert to a paid plan
• Conversion: At the end of the trial, your subscription automatically converts to your selected paid plan unless you cancel
• Cancellation: You may cancel at any time during the trial without charge

We reserve the right to modify or discontinue the free trial offer at any time. Only one free trial per organization.

Cancellation and Refunds

Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

• Your subscription remains active until the end of your current billing period
• You retain access to the Service until the end of the paid period
• No additional charges will be made after cancellation takes effect
• Your data remains accessible for 30 days after the subscription ends, allowing you to export your information

Refund Policy

• Monthly Plans: No refunds for partial months. Cancellation takes effect at the end of the current billing cycle.
• Annual Plans: No refunds are provided. The 7-day free trial serves as your evaluation period.
• Free Trial: If you cancel during the free trial, no charges will be made.

Account Downgrade

You may downgrade your subscription plan at any time. The new plan takes effect at the start of your next billing cycle. If you downgrade, you may lose access to features not included in your new plan.

Intellectual Property

Flottix Property

The Service, including all software, design, text, graphics, interfaces, and other content (excluding Customer Data), is owned by Flottix and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription term.

You may not:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, disassemble, or decompile the Service
• Remove any proprietary notices or labels
• Use our trademarks without prior written consent

Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a worldwide, royalty-free, perpetual license to use and incorporate such Feedback into the Service without obligation to you.

Data Ownership

Your Data

You retain all rights to the data you upload to the Service ("Customer Data"). We do not claim ownership of your Customer Data. You grant us a limited license to host, store, process, and display your Customer Data solely to provide the Service.

Data Export

You may export your Customer Data at any time through the Service's export features or by contacting support. We will provide your data in a commonly used format.

Data Deletion

Upon account termination, we will delete your Customer Data within 30 days, except where retention is required by law or for legitimate business purposes (such as maintaining audit logs).

Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from the Service will be accurate or reliable
• Any errors in the Service will be corrected

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FLOTTIX, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, data, use, or goodwill
• Business interruption
• Cost of substitute services
• Any damages arising from your use of or inability to use the Service

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the limitation or exclusion of liability, so these limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Flottix and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of a third party
• Your Customer Data
• Actions of users you authorize to access your account

Termination

Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or by contacting support.

Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You breach any provision of these Terms
• You fail to pay fees when due
• We are required to do so by law
• We cease offering the Service

Effect of Termination

Upon termination:

• Your right to access the Service immediately ceases
• You remain liable for all charges incurred before termination
• Sections of these Terms that by their nature should survive termination will survive

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in San Francisco County, California. You consent to the personal jurisdiction of such courts.

Dispute Resolution

Before initiating any legal action, you agree to first contact us and attempt to resolve any dispute informally for at least 30 days. If the dispute cannot be resolved informally, either party may proceed with legal action as described above.

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website
• Updating the "Last updated" date
• Sending an email notification for significant changes

Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Service and may cancel your subscription.

Contact Information

If you have questions about these Terms, please contact us: